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Privacy Policy

May 2, 2016

Welcome to LVIVA.com. We strongly believe in protecting the privacy of our customers, vendors and employees, and this applies to their interactions with all LVIVA™ sites, including mobile services, applications, and platforms, collectively referred to as “Site”; in the Privacy Policy, described below, “us,” and “we” also refer to the Site and its affiliated companies. As our customer, you share your personal information with us and give us your consent to use it in completing your purchases. We describe below, in our Privacy Policy, how we protect your confidential information. During the course of time, if we modify or change it in any way, we show the date when it was done and what was changed so as to alert you. We want you to feel safe and assured that your personal information is protected when you visit our Site.

Information we Collect

Your name, mailing address, email address, phone number, driver’s license number, credit/debit card number and expiration dates, date of birth or age, and your purchase or return or exchange of products.

Information you Submit Related to your Transaction

Your payment information, such as credit card number, card expiration date, or bank information for money transfer; and your billing and shipping address. If you choose not to provide us with personal information, then we will not be able to provide you with the goods and services you wish to purchase.

How we use the Information

We use the information you submit to verify your payment in order to fulfill your order, manage returns/exchange, and ship the product(s) to your designated address. We may use the information we have on file to verify and authenticate you when you access the Site. The information you submit is also used to prevent fraud and for compliance with various laws and regulations related to financial transactions in commerce.

Protecting your Personal Information

We maintain segregated layers of administrative and technical staff and departments aimed at safeguarding personal information, including banking and credit card data you provide to us. When we collect or transmit sensitive information, such as credit card data, we adhere to industry standard procedures to protect the information. We would, however, like to remind and caution you that no e-commerce system can be completely secure or out of reach of hackers. You are also advised of your personal responsibility to take all measures to protect your personal information against unauthorized disclosure or misuse.

Information Sharing

We never disclose your personal information to any third party; nor do we share any of this information for third-party marketing of our Site and our products and services.

Internal use of Information

We may, from time to time, use the information related to product purchases to review and assess market trends, including purchasing habits of customers and product performance. This is solely for internal purposes, as this enables us to provide you with choices about receiving product promotion, such as coupons; new-product information, and scientific and marketing information. At the same time, we also provide you the option of unsubscribing from such electronic communications with you.

Automated Information Collection

To better serve your needs and provide you with customized online experience and marketing information and messages, we may use technologies to receive and store certain types of information whenever you interact with us through your computer or mobile device. The information we collect may include the pages you visit on our site, and which web address you came from, your IP geographic location.

Updating your Personal Information

If you have a LVIVA.com account, you can access it and update your personal information. You can also contact us to update your personal information.

Questions, Comments and Contact Information

If you have questions or suggestions regarding our Privacy Policy, please do contact us so we may continually improve upon it to protect your information and better serve you when you visit our Site. Please write to: customerservice@lviva.com